Leadership Insights

Customer Service: Changing the face of Housing Associations Leadership Insights

Customer Service: Changing the face of Housing Associations

In a sector where customers can’t always choose their provider, housing associations have often come under fire for their customer service levels. Berwick...

2018 – A step in the right direction for Social Housing Leadership Insights

2018 – A step in the right direction for Social Housing

Over the last month I have been reflecting on what has been an interesting year in housing. After the political debates in 2017, and the tragic events that...

Recruiting the Best Executives for Family Offices Leadership Insights

Recruiting the Best Executives for Family Offices

Family offices are known for being unique, traditional and private, reflecting the distinct nature and wealth of the people and histories they serve. As a...

Leadership Insights

“What’s a Housing Association?” In 2 Tweets or Less

The Housing sector, like any other, is awash with its own buzzwords. Social hearted, commercially minded, value for money etc. These all sound great, but in my...

Leadership Insights

It’s not you, it’s us – The lack of commercial hires in Housing and what to do about it

“Ideally we’d like someone from out of sector”. An enduring request at the briefing stages of many an assignment in Housing. Never more so than in a property...

LinkedIn Recruiter Bashing Leadership Insights

LinkedIn Recruiter Bashing

Amidst the cries for LinkedIn not to become Facebook, and the occasional cat meme, there is a thriving new pass time; recruiter bashing.

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