Leadership Insights
Leadership Insights
Customer Service: Changing the face of Housing Associations
In a sector where customers can’t always choose their provider, housing associations have often come under fire for their customer service levels. Berwick...
By Tom Neely
Leadership Insights
Evolving Senior Leadership for the Evolving Customer Journey
Housing associations which are embracing change and creating first class customer service are allowing the modern tenant to thrive.
By Tom Neely
Leadership Insights
Leading Customer Excellence through Excellence in Leadership
As part of the panel at Inside Housing’s Customer Experience Conference in London this week, Tom Neely enjoyed being involved in the interesting discussion...
By Tom Neely
Leadership Insights
Creating a Digital Vision and Landing Value: The place of Digital Change and Transformation professionals within Social Housing
With the drive to embrace digital as a critical lever to achieving stronger and deeper customer relationships as well as better and faster business decisions,...
Leadership Insights
Getting Ready for Partnerships
Whilst there is ongoing talk in the market around M&A activity to achieve growth, a viable alternative is strategic partnerships.
By Ben Ingram
Leadership Insights
Benchmarking? Forget Job Titles. Be Flexible
Spare a thought for Housing Associations. They don’t have it easy.
By Ben Ingram