Leadership Insights

Social Housing: The changing expectations of the customer Leadership Insights

Social Housing: The changing expectations of the customer

The UK’s social housing sector is facing a customer service crisis; a number of systemic issues are causing stagnated productivity and an urgent need to improve...

How to prepare for a video or telephone interview Leadership Insights

How to prepare for a video or telephone interview

In an ever shrinking world and against a backdrop of austerity and budget challenges, the request to undertake an initial telephone or video based interview is...

5 tips for successful video interviews Leadership Insights

5 tips for successful video interviews

It’s old news; 93% of all communication is non-verbal. Laying eyes on one another is an integral part of being human. With the prevalence of smart mobile...

Customer Service: Changing the face of Housing Associations Leadership Insights

Customer Service: Changing the face of Housing Associations

In a sector where customers can’t always choose their provider, housing associations have often come under fire for their customer service levels. Berwick...

Evolving senior leadership for the evolving customer journey Leadership Insights

Evolving senior leadership for the evolving customer journey

Housing associations which are embracing change and creating first class customer service are allowing the modern tenant to thrive.

Leading Customer Excellence through Excellence in Leadership Leadership Insights

Leading Customer Excellence through Excellence in Leadership

As part of the panel at Inside Housing’s Customer Experience Conference in London this week, Tom Neely enjoyed being involved in the interesting discussion...

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