Leadership Insights

Customer Service: Changing the face of Housing Associations Leadership Insights

Customer Service: Changing the face of Housing Associations

In a sector where customers can’t always choose their provider, housing associations have often come under fire for their customer service levels. Berwick...

Evolving Senior Leadership for the Evolving Customer Journey Leadership Insights

Evolving Senior Leadership for the Evolving Customer Journey

Housing associations which are embracing change and creating first class customer service are allowing the modern tenant to thrive.

Leading Customer Excellence through Excellence in Leadership Leadership Insights

Leading Customer Excellence through Excellence in Leadership

As part of the panel at Inside Housing’s Customer Experience Conference in London this week, Tom Neely enjoyed being involved in the interesting discussion...

Creating a Digital Vision and Landing Value: The place of Digital Change and Transformation professionals within Social Housing Leadership Insights

Creating a Digital Vision and Landing Value: The place of Digital Change and Transformation professionals within Social Housing

With the drive to embrace digital as a critical lever to achieving stronger and deeper customer relationships as well as better and faster business decisions,...

Getting Ready for Partnerships Leadership Insights

Getting Ready for Partnerships

Whilst there is ongoing talk in the market around M&A activity to achieve growth, a viable alternative is strategic partnerships.

Benchmarking? Forget Job Titles. Be Flexible Leadership Insights

Benchmarking? Forget Job Titles. Be Flexible

Spare a thought for Housing Associations. They don’t have it easy.

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