Leadership Insights

Customer Service: Changing the face of Housing Associations Leadership Insights

Customer Service: Changing the face of Housing Associations

In a sector where customers can’t always choose their provider, housing associations have often come under fire for their customer service levels. Berwick...

The importance of the 'Employer Brand' in attracting the best talent Leadership Insights

The importance of the 'Employer Brand' in attracting the best talent

With the Higher Education sector facing continued challenges while the competition for world-leading talent increases, Berwick Partners' Gin Bhandal and Alex...

Trends in HR technology Leadership Insights

Trends in HR technology

Recent years have been highly disruptive in the HR technology space, with the next few looking to be even more transformative. Technology within HR has been...

Evolving Senior Leadership for the Evolving Customer Journey Leadership Insights

Evolving Senior Leadership for the Evolving Customer Journey

Housing associations which are embracing change and creating first class customer service are allowing the modern tenant to thrive.

Getting under the skin of council housing companies Leadership Insights

Getting under the skin of council housing companies

This time last year, a Housing Today research piece showed that 58 councils had established housebuilding companies. At the same time, here at Berwick Partners,...

Misconceptions about the term RPA: would removing a letter from the acronym help? (Information Age) Leadership Insights

Misconceptions about the term RPA: would removing a letter from the acronym help? (Information Age)

Matt Cockbill discusses how Senior IT leaders can dispel any fears (and/or misconceptions) across their organisations in Information Age publication.

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