Leadership Insights

Leading Customer Excellence through Excellence in Leadership Leadership Insights

Leading Customer Excellence through Excellence in Leadership

As part of the panel at Inside Housing’s Customer Experience Conference in London this week, Tom Neely enjoyed being involved in the interesting discussion...

CV Writing Post-GDPR Leadership Insights

CV Writing Post-GDPR

As everyone is fully aware by now, the data protection regulations changed in May 2018, and ‘GDPR’ became one of the most frequently used acronyms of recent...

Creating a Digital Vision and Landing Value: The place of Digital Change and Transformation professionals within Social Housing Leadership Insights

Creating a Digital Vision and Landing Value: The place of Digital Change and Transformation professionals within Social Housing

With the drive to embrace digital as a critical lever to achieving stronger and deeper customer relationships as well as better and faster business decisions,...

Getting Ready for Partnerships Leadership Insights

Getting Ready for Partnerships

Whilst there is ongoing talk in the market around M&A activity to achieve growth, a viable alternative is strategic partnerships.

Benchmarking? Forget Job Titles. Be Flexible Leadership Insights

Benchmarking? Forget Job Titles. Be Flexible

Spare a thought for Housing Associations. They don’t have it easy.

Leadership Insights

“What’s a Housing Association?” In 2 Tweets or Less

The Housing sector, like any other, is awash with its own buzzwords. Social hearted, commercially minded, value for money etc. These all sound great, but in my...

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