Insight

In a sector where customers can’t always choose their provider, housing associations have often come under fire for their customer service levels. Berwick Partners’ Social Housing Consultant, Tom Neely, discussed Orbit Group’s changing approach to customer experience with their Group Customer Services Director, Paul Richards.

Categories: Housing Recruitment, Real Estate Recruitment

Housing associations which are embracing change and creating first class customer service are allowing the modern tenant to thrive.

Categories: Housing Recruitment

As part of the panel at Inside Housing’s Customer Experience Conference in London this week, Tom Neely enjoyed being involved in the interesting discussion around the changing world of customer service.

Categories: Housing Recruitment

With the drive to embrace digital as a critical lever to achieving stronger and deeper customer relationships as well as better and faster business decisions, the infamous ‘war for talent’ rages on.

Categories: IT & Digital Leadership Recruitment, Housing Recruitment

Getting Ready for Partnerships

Getting Ready for Partnerships

Author: Ben Ingram Date: 12 Dec 2017 Type: Insight

Whilst there is ongoing talk in the market around M&A activity to achieve growth, a viable alternative is strategic partnerships.

Categories: Housing Recruitment

Benchmarking? Forget Job Titles. Be Flexible

Benchmarking? Forget Job Titles. Be Flexible

Author: Ben Ingram Date: 25 Aug 2017 Type: Insight

Spare a thought for Housing Associations. They don’t have it easy.

Categories: Housing Recruitment

The Housing sector, like any other, is awash with its own buzzwords. Social hearted, commercially minded, value for money etc. These all sound great, but in my experience it’s actually fairly tricky to explain succinctly what these buzzwords are referring to.

Categories: Housing Recruitment, Real Estate Recruitment

“Ideally we’d like someone from out of sector”. An enduring request at the briefing stages of many an assignment in Housing. Never more so than in a property search.

Categories: Housing Recruitment, Real Estate Recruitment

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