In a sector where customers can’t always choose their provider, housing associations have often come under fire for their customer service levels. Berwick Partners’ Social Housing Consultant, Tom Neely, discussed Orbit Group’s changing approach to customer experience with their Group Customer Services Director, Paul Richards.

Categories: Housing Recruitment, Real Estate Recruitment

With the Higher Education sector facing continued challenges while the competition for world-leading talent increases, Berwick Partners' Gin Bhandal and Alex Albone attended the annual Universities HR Conference to explain the importance of Employer Branding when universities are looking to recruit.

Categories: Education Recruitment, Human Resources Recruitment

What goes through your mind when putting yourself forward for a new role? Some of the initial thoughts are typically: ‘Which of the essential and desirable criteria do I meet?’, ‘Is it worth my time and energy to apply?’, or ‘What chance do I have of making the shortlist?’

Categories: IT & Digital Leadership Recruitment

Trends in HR Technology

Trends in HR Technology

Author: Amelia Black Date: 01 May 2019 Type: Insight

Recent years have been highly disruptive in the HR technology space, with the next few looking to be even more transformative. Technology within HR has been adopted by many different types of organisation, from large management consulting firms at the forefront, to smaller tech start-ups looking at this area as a priority. We have seen businesses continue to move their HR systems to the cloud and employ more AI-driven technologies to automate communications.

Categories: Human Resources Recruitment

The role of chief data officer (CDO) has been growing in prominence over the last few years, and with it has come a lot of interest – new conferences tailored specifically for CDOs, questions surrounding what makes the perfect CDO, and of course, how the CDO’s role works in tandem with exciting new technologies like AI and machine learning.

Categories: IT & Digital Leadership Recruitment

Commissioning and its Impact on Small Charities

Commissioning and its Impact on Small Charities

Author: Sandra Hamovic Date: 15 Apr 2019 Type: Insight

More and more of my discussions with clients are about the challenges they face engaging with commissioners.  Bidding for contracts is not new to the sector, but the latest changes in government funding and new commissioning models are having a major impact on voluntary organisations and smaller charities. Shortfalls in statutory funding are leading organisations to use reserves to subsidise activities, while also freezing staff recruitment and putting service development on hold.

Categories: Charity Recruitment

Housing associations which are embracing change and creating first class customer service are allowing the modern tenant to thrive.

Categories: Housing Recruitment

Organisations in almost every sector are dealing with economic uncertainty and digital transformation. For most, the complexion of the workforce is changing; employers are calling out for staff to fill critical roles – many related to digital capabilities – while other roles emerge, evolve and expire. Key to navigating this state of flux is Strategic Workforce Planning (SWP) and Kate Parker gives her view on how to make this work in Personnel Today.

This time last year, a Housing Today research piece showed that 58 councils had established housebuilding companies. At the same time, here at Berwick Partners, we were working with councils in Barking, Bexley and Havering as those authorities sought to use this type of model to move their own housing development piece forward. Fast forward a year and my belief is that the number of councils with such vehicles has at least doubled. Presently almost half of my work is directly linked to councils delivering new housing.

Categories: Government Recruitment

Being faster, better and cheaper than the competition requires colleagues, partners and stakeholders across an entire supply chain to work together. Katie Hart in our Supply Chain practice gives her opinion in a Raconteur report published today in The Times

Categories: Procurement & Supply Chain Recruitment

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