Following an internal review of the HR talent and the level of service and support provided to the business, a decision was taken by the Senior HR leaders to up-skill the HR Business Partner community and employ more commercially-focused individuals.
Berwick Partners were asked to handle the recruitment, initially looking for an HR Business Partner to support the Regional Operations Director across the 300+ locations in the North West region. Lloyds Pharmacy trusted our experience, knowledge and track record of successfully handling several similar assignments in this area and knew we would proactively source a broad range of suitable candidates.
Lloyds Pharmacy appreciated the way we approached the potential candidate pool, with a proactive attraction strategy. This included a combination of database searching, on-line advertising and direct approach work, primarily indentifying individuals from suitable related environments. During our process, we kept the client up-dated with regular communications, via weekly progress reports and conference calls.
Following several screening conversations and face-to-face interviews, we were able to provide a strong shortlist of four candidates. These candidates were chosen as they met the criteria set out in the brief – both by cultural and technical fit.
Four candidates were taken to first stage interview to meet with the Head of HR, Retail Operations and two candidates were chosen for second stage interviews to meet with the Regional Operations Director. We provided full referencing and qualification checks at this stage.
The client was in a fortunate position where she had two strong candidates to choose from as they both performed exceptionally at interview coupled with having the experience required. They did believe however, one of the candidates had the stronger experience, a greater level of enthusiasm and the ability to impact the business from day one.
The chosen candidate had come from a strong retail background early on in her career and decided, having spent time in other sectors, this was the best environment for her. Along with this she was very motivated by the business and had the desire to make change. She felt that she was able to personally impact and influence behaviours in a way that would see positive change, along with the support of her Regional Director.
From start to finish, the process ran smoothly taking six weeks from briefing to verbal offer. Lloyds Pharmacy were delighted with the outcome and felt we had executed a high-quality process and represented them exceptionally well.