Job title – Commercial Business Partner – IT
Client – SCCL
Location – London

Company Overview

Supply Chain Coordination Limited (SCCL) is a newly formed government organisation that acts as the management function within the NHS Supply Chain operating model for the NHS that will deliver savings of £2.4bn back into the frontline by 2023/2024. It will address the current fragmented procurement landscape which leads to widespread price variation in products and lack of consistency of consumables used in the delivery of patient care. Instead, it will leverage the buying power of the NHS by identifying the right clinically assured, high-quality products at the best value through a more sustainable approach. 

SCCL is committed to providing strong commercial capability, a relentless approach to create value, gain competitive advantage and become the strategic procurement partner of choice for the NHS.


To use the strength of the NHS to get the deals from the supply chain that our patients and the public deserve


We will be an extended range part of Trust procurement teams, working for the NHS. We will collaboratively deliver improved quality and cost of service for our patients and the public.


• The NHS working with the NHS

• Responsive to the changing world around us

• Commercially astute and relentlessly competitive

• Clinically engaged and focused on outcomes

Benefits for the NHS

• Releasing more time for core clinical activities - central sourcing and evidence-based clinical evaluation reduces the need for involvement at Trust level

• Greater NHS clinical involvement in purchasing decisions - clinicians will influence product specifications, clinical criteria, range management and product evaluation, utilising research from GIRFT, HCTED, DWG, ODEP.

• More effective introduction of new products - the new model will support the efficient introduction of new innovative products into catalogue through links with national research bodies and regional networks including AAR, TCO.

• Savings channelled back to frontline services - Trusts will pay less for everyday consumables and equipment releasing funds to support other areas of work.

• Central Service Management - through the utilisation of the national procurement organisation services such as deliveries, stock management and managing service disruption can be managed through one team rather than with individual suppliers.

Background to the Role

Reporting into the Commercial Director, this newly created position will act as the commercial conduit between the service providers and SCCL. The successful candidate will be tasked with monitoring adherence to deliverables within their contractual agreements, ongoing risk management, reporting, supplier innovation and performance management. They are seeking to appoint a commercially minded contract manager with experience of managing IT outsourced providers within a national critical infrastructure environment.

The Role

Act as the main commercial contact for the supply of outsourced IT services and IT transformation across NHS Supply Chain, both internal to SCCL and its operational activities (procurement, warehousing and logistics). This is a key strategic contract driving the transformation of NHS Supply Chain. 

Manage the contract through creation, delivery and closure, with a focus on value, risk mitigation, governance and compliance.

Support the IT function in their operational contract management and financial performance.

Drive a cultural shift whereby the implementation of good contract management in delivering additional value to service users (NHS Supply Chain and NHS customers), and ultimately patients, is the norm rather than a nice to have.

Key Accountabilities


• Commercial ownership of the IT service outsourced contract and commercial relationship with the service provider.

• Robust management of the service provider to ensure contract compliance and service delivery.


• Implement and manage the commercial governance process for all stages of the contract lifecycle.

• Effectively manage the escalation of serious or unresolved issues.

• Ensure all required department and business case / procurement approvals are secured.

• Manage legal support as required.


• Input to and sign off commercially on contract documentation produced by service provider. Maintain central contract register.

• Where not produced by service provider, develop contract documentation such as contract changes, amendments and formal correspondence as required. 

• Performance

• Drive service provider performance and compliance with contractual obligations.

• Ensure SCCL meets its own contractual obligations.

• Analyse and present contract information, risks and issues in a clear and concise manner for communication with key stakeholders.

• Obtain and manage key performance indicators and reporting.

• Support the IT function in implementing changes and mitigating measures to improve service provider performance where contractual targets are not met.


• Develop where required and implement core contract management processes, sharing best practice with peers across the Commercial Function.

• Drive continuous improvement through knowledge sharing and lessons learnt.


• Help promote the value and benefits of the Commercial Function through its contract management activities.

• Provide support in the design and delivery of contract management training and awareness to a range of stakeholders to increase contract management capability.

Equality and Diversity

• Ensure compliance with equality legislation and display an active commitment to ensure equality of opportunity and the benefits of diversity.

• When in contact with colleagues, customers, contractors and visitors, ensure that they are treated with dignity and respect.

In addition to the above accountabilities, as post holder you are expected to:

• Demonstrate SCCL values and core capabilities in all aspects of your work.

• Foster an environment where your own and colleagues’ safety and well-being is promoted.

• Contribute to a culture which values diversity and inclusion.

• Comply with SCCL policies, procedures and protocols as they apply to your role.

• Work as an extended part of Trust procurement teams for the NHS to collaboratively deliver improved quality and cost of service for our patients and the public.

Working relationships

The role will be a senior member of the Commercial Contract Managers Team and report directly to the Commercial Director but with an operational reporting line to the CTO.

Deployment will be within a matrix environment. Commercial strategy and direction will be set by the Commercial function. Day to day duties and priorities will be set by the IT function, and there will be a dotted line into the SCCL Chief Information Officer 

The Candidate

• Previous experience of leading contract management and commercial negotiations with a major outsourced IT prime contractor

• Good knowledge of IT outsourced services, key risks and commercial drivers

• IT transformation programme experience

• Practical experience in applying public contract regulations across the life of the contract

• A strong understanding of the financial elements within contracts, including open book cost models, supplier margins, gainshare mechanisms, and complex KPI frameworks

• Track record of introducing and updating effective contract management processes

• Good understanding of contract law, experienced in drafting and reviewing contract documents

• Ability to operate independently as a subject matter expert

For qualifications the preference is for at least one of the following:

• membership of the Chartered Institute of Procurement and Supply (MCIPS)

• membership of the International Association for Contract and Commercial Management (IACCM)

• relevant degree, such as law, finance or business / MBA

Capabilities and Behaviours

Overall in line with the general Civil Service competencies

• Seeing the bigger picture

• Making effective decisions

• Achieving commercial outcomes and delivering value for money

• Collaborating and partnering

General behaviours required:

• Commercially astute, diligent with an eye for detail.

• The ability to establish good working relationships with internal and external stakeholders whilst maintaining a firm position.

• Good communication and presentation skills

SCCL Values

• Giving Support: Understanding people, team working, valuing individuals

• Adjusting to Change: Thinking positively, embracing change, inviting feedback

• Communicating Information: Convincing people, articulating information, challenging ideas

• Building relationships: Interacting with people, establishing report, impressing people

• Proving Leadership: Making decisions, directing people, empowering individuals

• Showing Resilience: Conveying self-confidence, showing composure, resolving conflict

• Driving Success: Acting, seizing opportunities, pursuing goals

For an informal and confidential discussion, please speak with our advisors at Berwick Partners; Richard Guest on 0113 3868539.   

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