Head of IT - Operations & Service Support
DHL Parcel UK
Coventry
c.Competitive salary + Bonus + Car + Pension

This is an exciting new opportunity within the DHL Parcel UK IT leadership team. At the heart of this £0.5 billion business, the CIO is seeking to strengthen the IT leadership team in order to drive and deliver a programme of transformation: modernising, standardising and simplifying the legacy technology estate.

The Head of IT – Operations & Service Support will deliver resilient, reliable and secure IT services across DHL Parcel UK. With an initial focus upon transitioning UK infrastructure to the group data centre, the HoIT-OSS will reshape and refocus the team upon the management of remote services, alongside a portfolio of application services serving the UK business.

The Role
  • Take complete accountability for successful delivery of the operational run of all technology services for DHL Parcel UK. Build and firmly embed a culture of professionalism, coupled with an appreciation of the commercial outcomes of technology within the service operations and infrastructure teams.
  • As a senior leader, build close relationships with IT leadership, business stakeholders and technology partners, to ensure outstanding and continuously improved service delivery and technology operations.
  • Working across a diverse technology landscape, you will drive a programme of commercially focused technology consolidation, standardisation, and operational service improvement, driving ITIL best practice in service delivery.

The Candidate
  • A highly commercial, impactful IT leader possessing the engagement, communication and relationship building skills to allow you to work at the strategic level of a business. You will have held responsibility for a significant Service Operations and Service Delivery through a period of transformational change.
  •  A proven leader of technology resource with highly developed people skills, you will demonstrate the ability to build vision and articulating in meaningful terms the benefits for new ways of working and technology investments.
  • As an accountable and visible senior manager, you will communicate in business terms and ensure Service ITIL disciplines are adopted as integral to improved Service Operations and Technical Services, are fully aligned to the successful delivery of the wider IT and business strategy. 

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