Livv Housing Group is on an exciting journey to embed a new and innovative approach to how they deliver services, engage and support customers and embed a flexible approach to service delivery that is designed to deliver great services to our customers. It’s focused on customer relationship management and creating an ever evolving customer journey that is shaped based on what our customers tell us is important to them.
The Group is introducing a new customer facing operating model that puts customers and communities at the heart of the business. The Director of Customer Relationship Management is a new role and will play a key part of this change – taking strategic responsibility of this area to make sure that the services delivered are fully responsive to customer needs and continue to evolve and improve in line with changing customer needs.
To be successful you don’t need to have Social Housing experience; you’ll need to have a strong background in customer service excellence and complex service delivery, be a motivational senior leader and passionate about developing high performing teams and creating a positive customer journey.
Livv Housing Group
Livv Housing Group is an independent housing association, providing affordable, quality homes for around 25,000 people across nearly 14,000 properties in Knowsley, Merseyside. We are a community-based social business, and we play an active part in the alliance of housing associations working in the Liverpool City Region. We are about much more than building and managing homes: as a business dedicated to achieving positive social impact and flourishing communities, we want to bring people and neighbourhoods together to create better opportunities to grow, develop and thrive.
The incoming Director of Customer Relationship Management will work closely with the Executive Director of Customer Insight. The successful candidate will lead the customer teams with the overall aim of building strong customer relationships, sustaining tenancies, maximising income and ensuring the creation and management of safe and sustainable neighbourhoods. The Customer Relationship Management Team is responsible for all customer contact and issue resolution that either cannot be resolved at first point of contact or that comes from our proactive tenancy management role.
For an informal and confidential discussion, please speak with Tom Neely on +44 7384717939 or Tom.Neely@berwickpartners.co.uk
Closing date for applications: Monday 21st June
In order to proceed with your application, please either:
Click 'Add to list' if you would like to look at other roles before starting to apply.
Click 'Apply Now' if you are ready to start now.