Livv Housing Group is on an exciting journey to embed a new and innovative approach to how they deliver services, engage and support customers and embed a flexible approach to service delivery that is designed to deliver great services to our customers. It’s focused on customer relationship management and creating an ever evolving customer journey that is shaped based on what our customers tell us is important to them.
The Group is introducing a new customer facing operating model that puts customers and communities at the heart of the business. The Director of Community & Business Planning is a new role and will play a key part of this change – taking strategic responsibility of this area to make sure that the services delivered are fully responsive to customer needs and continue to evolve and improve in line with changing customer needs.
To be successful you don’t need to have Social Housing experience; you’ll need to have strong background in data led continuous service improvement, be a strategic inspirational senior leader and be passionate about creating a positive customer journey.
Livv Housing Group
Livv Housing Group is an independent housing association, providing affordable, quality homes for around 25,000 people across nearly 14,000 properties in Knowsley, Merseyside. We are a community-based social business, and we play an active part in the alliance of housing associations working in the Liverpool City Region. We are about much more than building and managing homes: as a business dedicated to achieving positive social impact and flourishing communities, we want to bring people and neighbourhoods together to create better opportunities to grow, develop and thrive.
The incoming Director of Community & Business Planning will work closely with the Executive Director of Customer Insight. The successful candidate will lead their function with the overall aim of providing the Directorate with strategic direction, business intelligence, central coordination of continuous improvement activity to drive the directorate as a whole forward and business continuity, the Community & Business Planning function shapes the plans for Customer Insight and oversees effective delivery of these.
For an informal and confidential discussion, please speak with Tom Neely on +44 7384717939 or Tom.Neely@berwickpartners.co.uk
Closing date for applications: Monday 21st June
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