Service Manager, Safeguarding & Quality Assurance - Stoke-on-Trent City Council - Stoke-on-Trent & Remote/Flexible Working - c.£46,845 - £49,867


We will be hosting two webinar sessions about the opportunities at Stoke, please register on the links below:

Tuesday 4th May 2021

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   Passcode: 860997

Thursday 6th May 2021

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   Passcode: 581689

The Company

Stoke-on-Trent is a city on the up - a city with many positives that is changing for the better. Investment, innovative thinking, and significant improvements in areas such as social care, housing and education have led to a renewed sense of confidence and ambition.

We’ve been confirmed as the best area in the country for economic growth, we’ve been named as one of the most cultural places to live by the Sunday Times and we’re one of the greenest cities in the country with acres of green open spaces and parks.

Our team are passionate, ambitious, and excited about shaping a positive future in Stoke-on-Trent with children at its centre. We have a new city director and a new director for children and family services who both bring additional emphasis to our strong vision for the future.

We are open about the challenges we face, and the improvement journey we are on. As in any city, there will be tough challenges and difficult decisions to make. With this comes the opportunity to make a real and positive impact and drive through genuine change.

Children are our number one priority, and we want every child to thrive and to be reaching their full potential. We also want Stoke to be the best place for a social worker, where you can focus on working with children and families to deliver positive outcomes.

We are investing in a new learning and development programme; ensuring that you have access to high-quality learning, development opportunities and support, whichever stage of your career you are. We are currently embedding the Restorative and Relational model into our practice, and all practitioners will be fully trained in this proactive strength-based approach when joining the local authority.

At Stoke-on-Trent there is a lot to be done but we are committed, confident and capable. We are keen to use your views, ideas, and expertise to help us to get better. This presents hugely unique opportunities for personal and professional development.

If you are looking for a challenging, diverse, and rewarding role, one where you will be supported every step of the way, then Stoke-on-Trent City Council could be the place for you.

The Role

We are looking for a dedicated, passionate, and enthusiastic Independent Reviewing Officers/Child Protection Chairs to join our Children and Family Services Team. As one of the more senior and experienced members of the team, your role will be to champion the delivery of the Child Protection and Quality Assurance Service:

  • Manage, develop, and deliver the Child Protection Reviewing and QA/Audit Service by organising, leading, and motivating the teams.
  • Provide support and deputise as required for the Strategic Manager.
  • Contribute to the directorate and corporate development agenda.
  • Deliver high quality, cost effective services to meet individual needs.
  • Produce and implement a Business Plan as required and in accordance with the directorate and corporate policy.
  • Develop and ensure the regular use of quality assurance processes, including challenge within and outside the organisation.
  • Be accountable to the Strategic Manager for performance and development of teams in accordance with policy and procedures.
  • Ensure that services are targeted, developed and delivered within policy and legal obligations.
  • Provide high quality supervision and support to staff to ensure the performance of the team meet agreed targets and performance indicators.
  • Be creative around service re-design and encourage teams to adapt a responsive and flexible approach to a family’s evolving needs.
  • Plan, monitor and review expenditure and financial commitment against the budget to ensure services are provided within cost limits.
The Candidate

Suitable candidates will possess the following knowledge, qualifications, and experience:

  • Social Work qualification – Social Work degree, DipSW, CQSW, CSS or equivalent.
  • Social Work registration and re-registration requirements.
  • Management qualification or the ability to work towards one.
  • Extensive post-qualification experience and Practice within an area of Child and Family service
  • Experience of performance monitoring and management.
  • Extensive knowledge of Child Care legislation and relevant national policies and guidance
  • Strong skills and knowledge of child protection enquiries, care planning and court work including Public Law Outline.
  • Skills and knowledge in effective budgetary management, Business Planning and the development and use of quality assurance processes.
  • Ability to provide clear leadership and direction and motivate others.
  • Excellent communicator with the ability to persuade and influence others both within the organisation and externally.
  • Ability to fully meet the requirements of the post and cover the geographical area required.
  • Willingness to work outside normal hours if required.
  • Ability to fulfil all spoken aspects of the role with confidence through the medium of English.


For an informal and confidential discussion, please speak with our advisors at Berwick Talent Solutions.

Eve Bonniface

DL: 0207 529 6358


Lesley Payne

DL: 0207 529 3099


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