Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA, China and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and first-rate customer care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges. In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. In the US, we are proud to be able to offer a range of pathways options and degrees, with admission into Northeastern University in Boston, University of Tulsa (Oklahoma), PACE University in New York and Arizona State University, located on several campuses in and around Phoenix.
About the role
Admissions is on the frontline of our business. The team performs a key role in recruiting high-quality students from around the globe to our international colleges throughout the UK and to our university partners in the US. Our Advisors are responsible for the initial assessment of a student’s suitability, counselling students and agents through the enrolment process and keeping a close eye on the ambitious recruitment targets which we commit to meet each year in our colleges. Our team have a wealth of knowledge about our programmes, attend to every detail of an application and apply their critical judgement to make the right decisions about who to admit to our programmes. This is all done at speed and whilst ensuring that students, agents and parents are kept in the loop and receive first-rate customer care.
As the Director of Admissions and Pre-arrival (UK Pathways) and a member of the Senior Management Team, your focus will be on driving improvements to the Admissions operation. Where are the bottlenecks? How can we remove them? Where in the cycle are we losing applicants? What can we do to reduce this attrition? How can our CRM system help? What can we automate so our staff spend more time providing value to customers? How do we ensure we are meeting our partner university requirements and our quality standards? How can we support our admissions staff better? What can be tweaked to improve efficiency? Where could staff benefit from more in-depth training and who is best placed to deliver this? How are we performing against our SLAs and where can we improve? What are our competitors doing? How do we ensure that we maintain our position as the industry-leading admissions team?
If you’re an Admissions management professional and tackling the list of issues above genuinely excites you, then we’d love to hear from you! To be considered for the role, you’ll need to:
• Have a passion and talent for coaching, training, motivating and leading people
• Be committed to delivering the highest calibre of customer service and be guided by a strong customer ethos
• Thrive on working to targets
• Be skilled in managing change
• Enjoy juggling a varied repertoire of projects and priorities
• Enjoy getting into the detail and into the root of a problem
• Have proven ability in finding workable solutions to complex issues
• Have strong business acumen and ability to see the bigger picture
• Be able to manage to multiple operations within budget
• Be comfortable working in a fast-changing environment
• Possess strong knowledge of CRM systems and experience creating and developing effective processes
• Have excellent intercultural awareness and sensitivity
• Be willing to travel in and outside the UK for up to 12 weeks per year
For further information and details on how to apply, please visit www.berwickpartners.co.uk/74348
For an informal and confidential discussion, please speak with our advisors at Berwick Partners; Lisa Smith on 0121 654 5910 or Alex Albone on 0207 529 3061.
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