Head of Customer Services - AQA
Competitive Salary

The Role

This is an exciting time to join AQA; we are the largest provider of academic qualifications taught in schools and colleges in England – we set and mark the papers for around half of all GCSEs and A-levels taken every year. We have a culture of high quality service to our clients and our new Head of Customer Service will be just as committed to helping customers and eager to share their expert knowledge with their team and colleagues.

An inspirational people manager, you’ll set the vision for customer services and motivate colleagues to deliver first-class customer care, whilst making sure every member of the team feels valued and can be their best every day.

You’ll have a track record of leading customer services staff and you’ll live and breathe outstanding leadership behaviors to provide clarity, feedback, coaching and development. Equally, you’ll be passionate about ensuring the right environment for your teams to work in, with staff wellbeing and motivation always at the forefront of your thinking.

As a member of the operations senior team you’ll have the chance to drive constructive relationships at all levels throughout the organisation and your business skills will see you embed and deliver on key milestones – whilst achieving amazing outcomes for our clients.

What’s in it for you!

You don’t need to come from the education sector but you’ll have a proven track record in leading customer services in seasonal environments and will be a dedicated team leader who brings out the best in people.

This is an opportunity to work within a not for profit organisation with a strong values base. AQA offers genuine development opportunities to help their staff grow and make a real difference. Our vision is to be a great place to work and we recognise the contribution our people make and, in return, are proud to offer an extensive reward and benefit package.

We hope the post excites you and if you’d like to find out more please download a copy of the Candidate Brief.

For an informal and confidential discussion, please speak with our advisors at Berwick Partners; Mary McGovern on 0207 529 6356.

Closing date for applications: Monday 14th May

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